Refund policy

Return & Refund Policy

At Vouxelle, we take immense pride in the exceptional craftsmanship and design of our fine jewelry collections. If you are not entirely satisfied with your acquisition, we are here to assist you with a seamless worldwide return process.

The 14-Day Return Window

We offer free returns on all eligible jewelry items within 14 days of the documented delivery date. To be eligible for a full refund, your item must be unworn, unaltered, free of blemishes, and in the exact condition you received it. It must be returned in its original Vouxelle presentation box and protective luxury packaging.

How to Initiate a Return

To maintain full tracking security and transit insurance for your high-value items, all returns must go through our authorized customer care department
1. Contact our care team at support@vouxelle.com to initiate your request.
2. Out team will provide you with a complimentary, fully insured, prepaid shipping label.
3. Print the label, secure your item in its original box, and drop it off at the designated carrier.
Important Note: Please do not mail packages back to the manufacturer address listed on your shipping box. We require our authorized insured label to safely track and process your return. Unauthorized shipments cannot be accepted or refunded

Inspections and Processing

Because we deal exclusively in premium jewelry, all returned pieces undergo a strict quality control inspection by our specialists upon arrival. Once your item passes inspection, a full refund will be automatically applied to your original method of payment. Please allow 5-7 business days for your banking institution to process ad post the credit to your account.